Checkout shows the delivery methods that are eligible for your destination and cart.
Eligible delivery is determined by destination and cart contents.
Tracking details are added after carrier handoff.
Report damage or mismatch through the relevant order ticket.
Tehran and Alborz addresses use courier delivery. Elsewhere, post is shown only for eligible water-soluble food-flavour carts; other carts use freight.
Postal fees, when eligible, are shown before online payment. Courier fares and destination freight are paid directly to the carrier where applicable.
Tracking, waybill or courier details are added to your order after handoff.
Inspect the package at delivery. For damage, shortage or mismatch, keep the packaging and submit an order-linked support ticket promptly.
Opened, used, or improperly stored chemical products are generally not returnable; each request is reviewed individually.
For a question about an existing order, open a support ticket from that order.
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