Retail buyers should start from the product catalog and online checkout. Contact channels are available for product clarification, documents, packaging questions and bulk coordination.

Browse products Request bulk quote

Direct ordering stays the main path

The contact page should help buyers choose the right route without making them feel blocked by a phone call.

Retail orders continue through catalog and checkout
Bulk drums, pallets and repeat supply use RFQ
Calls are for clarification, not a required ordering step

Direct contact channels

Start from the product catalog for direct retail ordering. Use RFQ for wholesale and contact details only when you need extra guidance.

Mobile sales line

0912 577 3871

Use it for quick clarification, order follow-up or urgent purchase coordination. Calling is not required before checkout.

Call sales Text sales

Office landline

021 6685 6902

Best for formal purchase conversations and office-hour procurement calls.

Call sales

Sales email

seller@rggchem.ir

Best for product lists, documents, bulk RFQs and written commercial follow-up.

Email sales

When contacting sales, include

A short complete message helps sales guide you faster without turning the purchase into a support ticket.

Product name or CAS number
Required quantity and package size
Destination city and delivery urgency
Company or buyer name for formal follow-up

Choose the right path

Each buyer should know whether to order directly, send an RFQ or ask for optional guidance.

Contact and ordering questions

Do I need to call before placing a retail order?

No. For listed retail products, use the product catalog and checkout. Contact sales only if you need clarification before ordering.

When should I use RFQ instead of direct checkout?

Use RFQ for drums, pallets, repeat supply, unpublished prices or formal B2B procurement requests.

What should I include when I contact sales?

Include the product name or CAS number, quantity, packaging size, delivery city and urgency so sales can guide you quickly.

How is a retail order payment completed?

After creating the order, you are sent to the online gateway. The order is finalized only after the gateway confirms payment. If payment cannot start or fails, the order and amount remain in your account so you can continue payment later.

When will I see the shipping cost?

For eligible small, non-hazardous products, postal shipping is shown and paid before checkout. Estimated methods show a reserved amount before payment; any surplus is returned to the wallet, and an additional payment is requested only before dispatch when needed.

What do I pay the store for freight collect delivery?

The checkout amount covers delivery to the freight terminal and packaging only. The main carrier freight is determined by and paid directly to the carrier; the store does not quote or collect it.

How does courier delivery work in Tehran and Alborz?

For addresses in Tehran and Alborz provinces, checkout offers courier or telephone-taxi delivery only. Postal and freight methods are not shown, and the courier fare is paid directly to the courier at delivery.

Where can I see a waybill or freight receipt?

After handoff to the carrier, your order details show the tracking code and, when recorded, the waybill or receipt number, origin and destination branches, and carrier phone number.